If you’re considering a home warranty provider, Choice Home Warranty (CHW) is probably on your shortlist. With more than a decade in business and millions of service calls handled, it has become one of the most well-known companies in the home warranty industry.
Pros of Choice Home Warranty
Comprehensive coverage: CHW’s Total Plan includes major home systems and appliances like HVAC, plumbing, electrical, washers, dryers, and refrigerators.
Simple claims process: Claims can be filed online or by phone 24/7.
Competitive pricing: Annual plans are affordable and easy to understand, with no complex tiering structures.
Wide availability: CHW operates in most states, making it accessible to a broad customer base.
Cons to Consider
Service fee required: Like most providers, CHW charges a service fee per repair visit, typically around $85.
Exclusions and limitations: Not all scenarios are covered—such as pre-existing issues or items not properly maintained.
Contractor selection: You usually can’t choose your own technician, as CHW assigns a local contractor.
What’s Covered?
The Basic Plan includes:
Heating system
Plumbing and electrical
Oven/stove, dishwasher, built-in microwave
The Total Plan adds:
Air conditioning
Refrigerator
Clothes washer/dryer
Optional add-ons include pool/spa coverage, well pumps, and roof leaks.
Customer Experience
Customer reviews for CHW are mixed. Many appreciate the ease of claims and the cost savings, while others report issues with denied claims or delays. It’s crucial to understand that warranties are not insurance—they cover specific failures under clear terms.
Should You Choose CHW?
If you want a budget-friendly home warranty and value convenience, CHW is a strong option. Just ensure you understand the contract, ask questions before you commit, and keep documentation for all repairs.